PRIVACY POLICY
Platform: Vetmedd.ch and mobile applications Vetconnect and VetMedd SWQA
Operating entity: SWQA Solutions GmbH ("VetMedd", "we", "us", or "our")
Effective Date: October 15, 2026
1. SCOPE AND APPLICABILITY
This Privacy Policy applies to your use of the Vetmedd.ch website and the Vetconnect and VetMedd SWQA mobile applications (the "Platform"), operated by SWQA Solutions GmbH ("VetMedd", "we", "us", or "our").
It applies to visitors, prospective customers, and registered users ("you", "User").
This Policy is drafted in accordance with the revised Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
By accessing or using the Platform, you acknowledge the processing of your personal data as described in this Policy. If you do not agree, please discontinue use.
2. DATA CONTROLLER AND CONTACT DETAILS
SWQA Solutions GmbH, Burgstrasse 21, 8408 Winterthur, Switzerland.
Email: info@vetmedd.ch / info@swqa-solutions.com.
- 2.1 EU representative (GDPR Art. 27): If you are located in the EU, SWQA has appointed Aashish Barve as its EU representative for GDPR compliance. Address: Burgstrasse 21, 8408 Winterthur, Switzerland.
- 2.2 Data Protection Officer (DPO): SWQA is not required to appoint a Data Protection Officer under GDPR or nFADP.
3. TYPES OF PERSONAL DATA COLLECTED
We collect personal data you provide directly and data generated automatically during your interactions with the Platform.
- 3.1 Identity and contact information: Name of pet and pet parents, date of birth, gender, address, email, and phone number.
- 3.2 Special categories / sensitive data: Veterinary medical records, animal health history, clinic notes, and administrative details. Processing of sensitive data occurs only with your explicit consent.
- 3.3 Technical and browsing data: IP address, device identifiers, browser type, OS version, time zone, access logs, and interaction data.
- 3.4 Cookies: Functional, analytical, and optional tracking cookies. Non-essential cookies are only activated after you provide consent via our cookie banner.
- 3.5 No financial data collection: VetMedd does not collect, process, hold, or store any credit card, bank account, or payment processing details. The Platform operates strictly as a listing directory and scheduling facilitator.
4. PURPOSES AND LEGAL BASES FOR PROCESSING
We process your data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Appointment booking, account creation, service facilitation | Contract (GDPR Art. 6(1)(b)) |
| Processing veterinary records, marketing, non-essential cookies | Explicit Consent (GDPR Art. 6(1)(a), Art. 9(2)(a)) |
| Platform security, fraud prevention, service optimization | Legitimate Interests (GDPR Art. 6(1)(f)) |
| Compliance with tax, accounting, and legal obligations | Legal Obligation (GDPR Art. 6(1)(c)) |
4.1 Legitimate interest explanation: Our legitimate interests include ensuring Platform integrity, preventing misuse, maintaining IT security, and improving user experience. A balancing test confirms these interests do not override your rights.
5. DATA STORAGE, PROCESSORS, AND TRANSFERS
- 5.1 Data location: All personal data is stored on secure servers located in Switzerland and the EU (Germany).
- 5.2 Third-party processors: We use vetted service providers (hosting, IT support, communication tools) bound by GDPR-compliant Data Processing Agreements.
- 5.3 International transfers: Data remains within Switzerland/EU. Transfers outside the EU occur only under adequacy decisions, Standard Contractual Clauses (SCCs), or explicit user consent.
6. YOUR RIGHTS AS A DATA SUBJECT
You have the following rights under GDPR and nFADP. To exercise these rights, contact info@vetmedd.ch.
- Access
- Rectification
- Erasure ("Right to be Forgotten")
- Restriction
- Objection
- Data portability
- Withdrawal of consent
7. DATA RETENTION
Personal data is retained only as long as necessary for the purposes described or as required by Swiss commercial and tax laws (for example, 10-year retention for accounting records).
8. SECURITY MEASURES
We implement industry-standard Technical and Organizational Measures (TOMs) to protect your data. You are responsible for safeguarding your login credentials.
9. COMPLAINTS
Swiss residents may contact the Federal Data Protection and Information Commissioner (FDPIC). EU residents may contact their local supervisory authority.
10. POLICY AND PLATFORM UPDATES
SWQA Solutions GmbH may update this Privacy Policy and modify Platform features or capabilities at any time, at its sole discretion and without prior individual notice. Revised policy text will be published on Vetmedd.ch or in app releases and take effect upon publication. Please review this Policy periodically.
11. CONTACT
For privacy questions or to exercise your rights, contact SWQA Solutions GmbH at info@vetmedd.ch or info@swqa-solutions.com, or call +41 78 309 12 35.
Address: Burgstrasse 21, 8408 Winterthur, Switzerland.