TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website Vetmedd.ch and the mobile applications Vetconnect and VetMedd SWQA (collectively, the "Platform"), operated by SWQA Solutions GmbH ("VetMedd", "we", "us").

1.2 By accessing, browsing, registering, or booking services on the Platform, you enter into a legally binding agreement to follow these Terms. If you do not accept these Terms, you must refrain from using the Platform.

2. SERVICES PROVIDED

2.1 VetMedd provides an online booking facilitation platform connecting pet owners and users with independent veterinary practices and professional service providers.

2.2 VetMedd acts strictly as an intermediary technology platform facilitating communications and scheduling. VetMedd does not provide veterinary, medical, or diagnostic clinical care directly.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 You must be at least 18 years of age (or the age of legal majority in Switzerland) to create an account or book services independently. Minors may only access services under parental or guardian supervision.

3.2 You agree to provide accurate, complete, and current information during registration. SWQA is not responsible for incorrect information provided by users or consequences arising from it.

3.3 You are responsible for safeguarding your account credentials and for all activities conducted under your account.

4. APPOINTMENT BOOKINGS AND PAYMENTS

4.1 Appointment and marketplace facilitation: Appointment bookings and marketplace or shop offerings displayed on the Platform are online listings provided for informational and scheduling convenience. All offerings are subject to availability confirmed by the respective veterinary provider or business merchant.

4.2 No payment processing by VetMedd: VetMedd and SWQA Solutions GmbH do not collect, process, hold, or store any payment details or financial transactions. The Platform operates strictly as a listing directory and communication facilitator.

4.3 Direct payments between clients: Any financial payments or monetary transactions between a pet parent or owner and a veterinary practice, business, marketplace seller, or shop take place directly between the respective parties. VetMedd is not a party to any financial transaction or payment contract between users and businesses.

4.4 Payment liability disclaimer: Since VetMedd does not handle or process payments, SWQA Solutions GmbH accepts no liability or responsibility for financial disputes, billing errors, payment processing failures, refunds, or unauthorized charges occurring between pet owners and veterinary service providers or merchants, subject to mandatory statutory requirements under Swiss law.

5. PROHIBITED USES

Users agree not to engage in any of the following prohibited activities:

• Using the Platform for any unlawful, fraudulent, or unauthorized purpose under Swiss law.
• Reverse engineering, decompiling, or attempting to extract the source code of Vetmedd.ch or the mobile applications.
• Inputting false, inaccurate, or misleading medical records or contact details.
• Interfering with or disrupting the technical security, performance, or networks supporting the Platform.

6. INTELLECTUAL PROPERTY

6.1 All domain names, software code, mobile applications, logos, designs, and content on Vetmedd.ch and the mobile applications are the intellectual property of SWQA or its licensors.

6.2 Users are granted a limited, revocable, non-exclusive license to access the Platform solely for personal, non-commercial use.

7. LIMITATION OF LIABILITY

7.1 To the maximum extent permitted under Swiss law (including Art. 100 of the Swiss Code of Obligations), SWQA shall not be liable for indirect, incidental, or consequential damages resulting from your use of or inability to use the Platform.

7.2 SWQA does not control or guarantee the quality, medical outcome, or professional conduct of third-party veterinary clinics listed on the Platform.

8. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. SWQA is not responsible for the privacy practices, content, or security of third-party websites.

9. MODIFICATION AND TERMINATION

9.1 The update and modification rights for these Terms, the Privacy Policy, and Platform features are set out in Section 10.

9.2 SWQA reserves the right to suspend or terminate user accounts that violate these Terms.

10. AMENDMENTS, FEATURE MODIFICATIONS, AND RIGHT TO UPDATE

10.1 Right to amend Terms and Platform features: SWQA Solutions GmbH reserves the explicit, unilateral right to update, modify, amend, replace, suspend, or revise these Terms and Conditions, the Privacy Policy, and any features, functionalities, tools, or services offered within the website Vetmedd.ch and the mobile applications Vetconnect and VetMedd SWQA at any time, at its sole discretion, without prior individual notice. This includes, but is not limited to, changes required by legal or regulatory updates, technical advancements, security enhancements, or adjustments to Platform capabilities, marketplace features, and directory listings.

10.2 Publication and effective date: Amendments to these Terms or updates to Platform features will become effective upon posting the revised versions or releasing software updates on the website Vetmedd.ch or within the mobile applications, marked with an updated "Last Modified" or "Effective Date".

10.3 User responsibility and deemed acceptance: It is your responsibility to review these Terms and Conditions and the Privacy Policy periodically for updates. Your continued access to, installation of software updates for, or use of the Platform and its features following publication of revised terms or modified functionality constitutes your explicit, legally binding acceptance of those modifications, feature updates, and revised terms under applicable Swiss law. If you do not agree to the updated terms or modified application features, your sole remedy is to immediately cease using the Platform and request account deletion.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 These Terms and the Privacy Policy are governed exclusively by Swiss law.

11.2 Any disputes arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts at the registered seat of SWQA in Winterthur, Switzerland.

12. GRIEVANCE AND DELETION CONTACT

For concerns, questions, privacy inquiries, or account deletion requests, contact Aashish Barve at info@vetmedd.ch or info@swqa-solutions.com, or call +41 78 309 12 35.

Address: SWQA Solutions GmbH, Burgstrasse 21, 8408 Winterthur, Switzerland.